Verifying & troubleshooting

Confirm events are arriving and deduplicating, and use the Reports page to diagnose anything that is not.

What's inside

• TikTok Pixel Helper

  Use the browser extension to confirm the pixel loads and fires events on your storefront.

• TikTok Events Manager

  Check incoming events, and use your test event code to inspect them in an isolated stream first.

• Reports statuses

  Each event shows as Queued, Sent, Failed or Skipped, with error logs to explain failures.

• Need more help?

  Contact our support team from the link in the sidebar — we typically reply within minutes.