Créer votre première commande

Creating Your First Order in CODRocket

Congratulations on setting up your store! Now it is time to create your first order. This guide walks you through every step of the order creation process, from entering customer details to assigning the order for delivery. By the end, you will understand how to efficiently process COD orders using CODRocket.

Navigating to Order Creation

From your dashboard, click on "Orders" in the left sidebar, then click the "+ New Order" button in the top-right corner. This opens the order creation form where you will enter all the necessary details.

Entering Customer Information

The first section of the order form collects customer details:

• Customer Name: The full name of the person receiving the order. This appears on the delivery slip and is used by drivers for verification
• Phone Number: The customer's primary phone number. This is critical for COD deliveries as drivers need to contact customers to confirm delivery
• Secondary Phone: An optional backup number in case the primary number is unreachable
• Delivery Address: The complete delivery address including street, city, and any landmark references. For MENA markets, adding a nearby landmark significantly improves delivery success rates
• City/Zone: Select the delivery city or zone. This automatically calculates the delivery fee based on your zone configuration

Adding Products to the Order

In the Products section, add items to the order:

1. Click "Add Product" to add a line item
2. Select the product from your product catalog or type a product name manually
3. Set the quantity for each item
4. The unit price auto-fills from your catalog but can be adjusted for special pricing or discounts
5. Add more products as needed by clicking "Add Product" again

The order total updates in real-time as you add or modify products. You can see the subtotal, delivery fee, any applicable discounts, and the final COD amount the customer will pay upon delivery.

Setting the Order Amount

Review the financial summary at the bottom of the order form:

• Product Subtotal: Sum of all product prices multiplied by quantities
• Delivery Fee: Automatically calculated based on the delivery zone, or manually adjustable
• Discount: Apply a flat or percentage discount if applicable
• Total COD Amount: The final amount the delivery driver will collect from the customer

Adding Internal Notes

Use the "Notes" field to add internal information about the order. These notes are visible only to your team and delivery drivers, not to the customer. Common uses include:

• Special delivery instructions (e.g., "Call before delivery", "Leave at reception")
• Product variations (e.g., "Size: XL, Color: Blue")
• Source tracking (e.g., "Facebook Ad Campaign #3")

Submitting the Order

Once all details are filled in, click "Create Order". The order is now saved in your system with a unique order ID. From here, you can:

• Print the delivery slip by clicking the printer icon
• Assign it to a driver for immediate delivery
• Confirm the order by contacting the customer via phone
• Edit the order if any corrections are needed before dispatch

What Happens Next?

After creation, the order enters the order lifecycle. You will typically follow this workflow:

1. Confirm the order with the customer via phone call
2. Prepare the package with the correct products
3. Assign the order to a delivery driver or shipping partner
4. Track the delivery status in real-time from your dashboard
5. Collect the COD payment upon successful delivery

For processing multiple orders efficiently, check out Bulk Importing Orders to learn how to import orders from spreadsheets or connected platforms.