Troubleshooting & FAQ

Quick answers to the most common setup questions.

What's inside

• The form is not visible

  Make sure the COD form block is added and enabled in your theme editor on the right page.

• OTP codes are not sending

  Check that your Twilio Account SID, Auth Token and sender number are correct in settings.

• Orders missing in Shopify

  Confirm whether orders are set to create as drafts, and check your order status filter in Shopify.

• Need more help?

  Contact our support team from the link in the sidebar — we typically reply within minutes.