Troubleshooting & FAQ

Quick answers to the most common setup questions.

What's inside

• Orders are not attributed

  Confirm the "Affiliate Tracking" block is enabled on your live theme and that you visited through a valid ?ref link within the attribution window.

• A commission did not confirm

  If your trigger is set to on delivery, the commission only confirms once the order is marked delivered — returned or cancelled orders never confirm.

• The tracking parameter is wrong

  Check the custom tracking parameter in settings; links must use the same parameter name (default "ref").

• Need more help?

  Contact our support team from the link in the sidebar — we typically reply within minutes.