Deliverer Dashboard & Order Management

As a delivery partner, you have your own dedicated dashboard with everything you need to manage your deliveries.

Dashboard overview

Your dashboard shows:

• Order Requests — New orders assigned to you.
• Partner Requests — New partnership offers from merchants.
• Stat Cards — Orders to process, delivered count, commissions earned.
• Performance Charts — Delivery trends over time.

Managing orders

Navigate to Orders in the sidebar to see three views:

• Received — New orders waiting for pickup.
• In Progress — Orders currently being delivered.
• All — Complete order history.

Updating delivery status

1. Click on an order to view details.
2. See: customer info, products, delivery address, COD amount to collect.
3. Update the delivery status:

• In Transit — You're on the way.
• Delivered — Successfully handed to customer and collected payment.
• Failed — Delivery attempt unsuccessful.

1. Add a comment explaining the update (e.g., "Customer not home, will retry tomorrow").

Returns

1. Go to Returns in the sidebar.
2. Click Create Return for an order.
3. Select products and quantities being returned.
4. Add return reason.
5. Submit the return to the merchant for approval.

Invoicing

1. Go to Invoices and click Create Invoice.
2. Select the merchant and orders to include.
3. Add payment details.
4. Save and share for payment settlement.

Inventory access

• View warehouse stock assigned to you.
• Receive transfers and confirm product arrival.
• Report issues with transfers.

Frequently Asked Questions

How do I see only today's deliveries?

Use the date filter on the Orders page to see today's assigned orders.

Can I initiate a return?

Yes, create a return from the Returns section for any order you've handled.