Troubleshooting & FAQ

Quick answers to the most common setup questions.

What's inside

• Orders are not appearing

  Confirm the profile is set to real-time and that your Google account is still connected — reconnect if a permission error shows in the run logs.

• Imports update the wrong rows

  Check that your key column (Handle, Variant SKU or Product ID) is filled in and unique for every row you import.

• A sync hit my plan limit

  Your plan caps monthly exports and imports. Upgrade for a higher limit, or wait for the limit to reset.

• Need more help?

  Contact our support team from the link in the sidebar — we typically reply within minutes.