As a freelance confirmation agent, your job is to call customers and verify their orders. You have a dedicated dashboard to manage your workload and track earnings.
Dashboard overview
Your dashboard shows:
- Orders to Process — Unverified orders waiting for your calls.
- Delivered — Successfully delivered confirmed orders.
- Commissions — Your earnings from confirmed orders.
Processing orders
- Go to Orders > Received to see new orders assigned to you.
- Click an order to view customer details and products.
- Call the customer to verify the order.
- Update the confirmation status:
- Confirmed — Customer verified, ready for delivery.
- Cancelled — Customer wants to cancel.
- No Answer — Customer didn't pick up.
- Callback — Customer asked to be called back later.
- Go to Orders > Processed to see orders you've handled.
Managing partnerships
- View your merchant partnerships in Partners.
- See pricing agreements and commission rates.
- Accept or decline new partnership requests.
Settings
- Pricing — Set your confirmation fees.
- Staff — Manage team members if you have a team.
- Subscription — Manage your plan.
- Wallet — Track commissions and payments.
Frequently Asked Questions
How do I get paid for confirmed orders?
Commissions are tracked in your wallet. Settle with merchants through the invoicing system.
Can I work with multiple merchants?
Yes, accept partnership requests from multiple merchants and manage them all from your dashboard.